Before you contact us, please first check our forums to see if your question has been answered. If you ask a question that has already been addressed, you may not receive a reply. Our support forums are for the convenience of all members and visitors, and this contact form should only be used if you are not already a member, you cannot log in to your account, your question contains sensitive information, or if the reply could be sensitive, i.e. contain your site details etc.
You should also post any support requests in our forums if you possibly can, as this could help others with the same issue. When posting, you will have the option to set the post as ‘Private’, which means only site admins and moderators will be able to see it.