I’m not sure if it’s a bug in the game, but once when a tree in my Sim’s garden was struck by lightening, it set on fire. Absolutely NOTHING I did could put out that fire, not even calling out the fire service – they just fined me for wasting their time!
In the end I had to go into buy mode and delete the tree to get rid of the fire. Strange!
Please post all support requests in the forums if at all possible